PRIVACY POLICY

Effective October 14, 2026

Introduction

At Jam & Bread Limited ("we", "us", or "our"), we are committed to protecting and respecting your personal privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile application (the "App").

Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our Website or App.

1. Information We Collect

A. Website Visitors

We respect your privacy while visiting our website. We do not collect any personal data automatically from website users, except when you voluntarily provide it to us by filling out the form on our "Contact Us" page.

When you submit a contact request, we may collect: First Name and Last Name, Email Address, Subject and Message details, Newsletter preferences (if selected)

B. Mobile App Users

When you download, register, or use our Mobile App, we collect specific personal information to create your account and provide services.

This includes: Full Name, Email Address, Date of Birth (used for age verification, account creation, and personalized offers/rewards).

2. How We Use Your Information

We use the information we collect for specific, legal, and operational purposes:

To Respond to Inquiries: To read and answer messages sent via our Website Contact Form.
Account Management: To register, maintain, and manage your user profile within the Mobile App.
App Functionality & Service Delivery: To enable core features in the App tailored to you.
Special Offers & Rewards: To send personalized specials offers or updates (where permitted).
Communication: To send administrative notifications, updates, or marketing newsletters (if you have opted in).
Legal Compliance: To comply with applicable legal and regulatory requirements.

3. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), our lawful bases for processing your personal data are:

Consent: When you voluntarily submit a contact form, accept cookies, or opt in to marketing communications.
Performance of a Contract: When you register on our App to receive services/rewards.
Legitimate Interests: To ensure security, optimize customer service, and improve our services.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following limited circumstances:

Service Providers: Trusted third-party vendors who assist us in operating our App, hosting services, or sending emails (under strict confidentiality agreements).
Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., law enforcement or court orders).

5. How We Share Your Information

We implement reasonable technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, please note that no electronic transmission over the internet or storage technology can be guaranteed to be 100% secure.

6. Data Retention & Account Deletion

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations:

Contact Form Data: Retained for as long as needed to resolve your query.
Mobile App Data: Retained for as long as your account remains active.

Account and Data Deletion (App Store & Google Play Compliance) You have the right to request the permanent deletion of your Mobile App account and associated personal data at any time.

How to Request Account Deletion:

In-App Option: Open the Mobile App, navigate to Settings / Profile >Account > Delete Account, and follow the on-screen prompts.
Web / Email Request: If you cannot access the App, you can request account deletion by emailing us at info@jamandbreadlimited.co.uk with the subject line "Account Deletion Request" and the email address associated with your registered account.

What Happens Upon Account Deletion:

Your profile, Full Name, Email Address, and Date of Birth will be permanently removed from our active databases within 30 days. Any active loyalty points or rewards associated with your account will be permanently forfeited upon deletion. Anonymized logs or transactional data required for legal, auditing, or fraud prevention compliance may be retained for the minimum legally required period.

7. Your Data Protection Rights

Depending on your jurisdiction (including under UK GDPR), you have the following rights regarding your personal data:

Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure (Right to be Forgotten): Request deletion of your personal data.
Right to Restrict Processing: Request restrictions on how your data is used.
Right to Data Portability: Request transfer of your data to another organization.
Right to Withdraw Consent: Withdraw consent for data processing at any time.

To exercise any of these rights, please contact us using the information provided below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date". We encourage you to review this policy periodically.

9. Changes to This Privacy Policy

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Jam & Bread Limited

40 Queenstown Road, Battersea London, SW8 3RY, United Kingdom

Email: info@jamandbreadlimited.co.uk

Phone: 020 3152 0052